Staging versus Design - More on the TRUTH about Legislation

As I write this, I am wearing the hat of the President for 2009-2010 of the International Association of Home Staging Professionals (IAHSP) that for over 10 years has been serving the Home Staging industry with integrity. We have members in every state in the country as well as in Canada and Europe. I have been a proud member of IAHSP since 2003. We were the first association to provide educational forums, conventions, and local chapters to support our members. Our "model" of success has been emulated by other groups that have popped up recently. They say "imitation is the greatest form of flattery." IAHSP should be really flattered.

That said, I am amazed at the continuing misinformation being spewed by associations intent on recruiting membership. Two in particular have coupled up on the "supposed" legislation that they say will harm Home Stagers. They have stated in writing that our IAHSP association has put its head in the sand because we do not agree with their fear mongering and claims that legislation that targets interior designers will harm Home Stagers. They scoff at the notion that we actually went and asked the ASID organization about the legislation. And because the information we found does not agree with their fear-based claims, now everyone is a "liar" - except them.

When will this posturing end?

If you are reading this - the only thing you need to know is that there is always a motivation behind people asking for "support" for an issue. In this case, they want your dollars. They want to legitimize their reason for existence and they do this by deliberately striking fear in to the minds of business owners everywhere. Imagine how excited this interior design advocate group must have been when they realized there was a whole new profit center they could tap into with Home Stagers? And they gained access to this group through an association that is supposed to be serving Home Stagers. How is dragging Home Stagers into this issue serving them?

I am sure these groups provide value to their members in other ways, but wtih regard to the issue of legislation and how it will harm Home Stagers, they are way off base. The facts speak for themselves.

We are not disputing that this is a real issue of concern for interior designers everywhere.

The issue is of great concern for INTERIOR DESIGNERS. They do have reason for concern as if they do not want to fall under the auspices of what constitutes an interior designer as defined by this legislation, it could cause them to lose their business. By all means - fight the good fight. We wish you luck and we support you in your endeavors. But dragging Home Stagers along into the trenches will not help your cause at all. It only muddies it up.

Anyone with a semblance of intelligence can read the legislation and see that it does not target anyone in the Home Staging industry.

Our position paper on this issue tells the reader to investigate for themselves. Do NOT rely on aritcles written by those with a clear bias, or those that take the issue to the extreme. Unless you are not solely a Home Stager. If you are someone that does Home Staging AND Decorating AND Interior Design - the legislation could apply to you only in your Interior Designer capacity. But we shared all that in our thoughtful position paper we send out and posted recently.

The bottom line for IAHSP is that Home Staging is NOT decorating or interior design.

This person actually admits that in her blog post. They are NOT the same - and yet she and another association are trying diligently to meld all forms of decorating-design-Staging into one amorphous blob. WHY? They are all stand-alone business entities. Their goals are not the same. Therefore, any legislation targeting one group - i.e., interior designers, does not automatically target the other two. However, in their world, all 3 are at risk. How can this be? On one hand they acknowledge that they are all different and then in the next breath are telling readers that legislation applies to all? Huh?

I took the time to contact the President of this design advocacy group, and did not receive a reply back. She completely ignored my attempts to reach out and better understand why she felt that Home Stagers should be part of this "battle." Never heard back. I have emails to prove I did reach out and my intent was to cooperatively understand the issue and how it pertained to Home Stagers. The interior design advocacy group is right to be concerned about this issue for their Interior Designer members. But jumping into bed with a fledgling Home Staging association and then directing the fear towards Home Stagers, to me, is not a responsible action.

I also do not appreicate the repeated attempts discredit IAHSP - the top Home Staging association that has set the standard for excellence for over a decade. IAHSP is the only association that is based in EDUCATION first, as well as Ethics and Excellence. We actually have standards for membership - starting with being educated by a reputable company in Home Staging.

People that have hands in both interior design and Home Staging - it is hard to find an association that truly serves your interests. My advice is to belong to a Home Staging association, and then belong to an Interior Design association. Two separate memberships to serve two separate business facets. That way when and if you do have issues with legislation, you will have proper represenatation with a group that truly has your interests at heart.

What is important to know for all our wonderful IAHSP Members is that we will continue to print the truth - and we do not have a hidden agenda. Our sharing the facts responsibly with our members and the Home Staging community at large is not about increasing membership or having people give money to "fight" an issue that is not really about us at all.

This is NOT about "us versus them" - it is NOT about which Home Staging association is better, etc. It IS about not putting Home Stagers into a place of fear over an issue that is not about Staging. It IS about ensuring that we keep the lines of our industries clearly defined. IAHSP understands this. We hope that others see the light as well.


The members of our IAHSP International Board are ALL VOLUNTARY! No one is paid to serve. In that way, we are not tempted to latch on to an issue that could bring profit to our association. The "rebuttal" from this advocacy group insinuated incorrectly that IAHSP was for profit. That is not true. And as we shared in our position paper - think carefully about who you want to associate with - when deciding membership in an association that is there to truly serve you as a Home Stager.

Ask the Presidents of these other "associations" if they get paid to do what they do - I bet the answer will confirm what I and many others believe. It takes money to pay for salaries - that money comes from memberships. IAHSP dues pay for websites that give our members added exposure, as well as for our IAHSP Chapters and the coordination it takes to help support over 100 chapters in North America. That is it. No salaries are paid to IAHSP Board members or chapter leaders.

I serve IAHSP because I value my association and believe in what we stand for and how we serve our members.

I hope that these other groups can agree to disagree - and show some mutual respect for what we each strive for in serving our members. Only time will tell the truth. Until then, Home Stagers should not live in fear of being "shut down" by legislation that is clearly not about what we do in our Home Staging businesses nor be told by associations that are supposedly serving Home Stagers that they should be concerned. To me that is irresponsible.

For more information please go to http://www.iahsp.com and link to the following information: "Myths and Facts about Proposed Legislation"

http://www.stagedhomes.com/training/A%20Official%20Answer%20from%20American%20Society%20of%20Interior%20Designers%20%20%20July%202009.pdf

The Art of Appreciation

"Thank you." Two simple words that hold the power to elevate another's attitude and validate a relationship.

Why don't we hear these words more often? When my children were little, it was one of the first things I taught them - to be appreciative and say, "Thank you," when someone did something for them or gave them something. It is something that has to be taught as it is not an automatic, and it is something that shows good manners from childhood forward.

Why then as we enter the business world, does it seem so rare to receive a "Thank you" for a job well done? Showing appreciation to our clients should be on the top of our list, but somewhere along the ines, it seems that the "loyal client" is forgotten or taken for granted in the quest to add more clients to our roster.

When I work with a client, of course I like to be appreciated for how hard I work, the services I provide, the extra effort I put in to a project, and how our whole team wants to make the client happy and have a success story to tell when our Staged houses sell. We make sure to appreciate our clients, and I am always shocked when I am not treated respectfully or with appreciation when I have the "client hat" on. I often say to myself, "If I treated my clients the way I have been treated by this company I would be out of business."

Showing appreciation is vitual for the longevity of a business.

A saying or adage I really like is "It is easier to keep a current client happy than it is to find a new one." How true.

So how can we show appreciation for our clients? It's as simple as 1-2-3.

1. Send thank you cards - handwritten. Never under-estimate the power of the pen! The written word is powerful - the sentiments we can share in a short amount of space when we sincerely express gratitude goes miles in locking our clients in to us for the long haul.

2. Give little appreciation gifts. This is not about spending a lot of money on things - it's about giving little tokens of appreciation. One of my favorite things to give to my clients is a Starbucks Gift Card with a note that says, "You're a Star in My Book." The gift cards is usually about $5 - enough for a cup of coffee and a pastry, but the thought is what counts and I have received "Thank you cards" for my thank you cards!

3. Give Referrals. One of the best ways to show appreciation is to give a referral to your client. Remember what they do for a living and send business their way. Make sure that whoever you do refer mentions your name - so that your client knows that you want to help them succeed too.

Follow these simple suggestions for showing appreciation to your clients, and you will have a loyal client base that does value your relationship, send you referrals, and is with you for many years to come.

Sellers - Are you READY for your Close-Up? by Jennie Norris, ASPM, IAHSP

“All right, Mr. DeMille, I'm ready for my close-up" - Gloria Swanson, Sunset Boulevard, circa 1940.

Those famous words helped immortalize the great Cecil B. DeMille. And it got me thinking. How many times have you had photos taken of yourself where you really were not prepared for that “close-up?” Or worse, been on television with a camera inches from your face showing every pore? It reminds me that there is nothing like preparation – lighting, makeup, positioning – that allows us to take that great photo or be on television without fear of looking “bad.”

When applied to Home Staging we have to ask . . .

How many Sellers are ready for their Close Up?

My experience as a professional Home Stager tells me – not many. Even with the glut of television shows on Home Staging that should help educate the public to do SOMETHING to their houses before putting them up for sale, the fact remains, most Sellers are NOT prepared for their close-up.

However, when Buyers come in to a house, they notice EVERYTHING – and they do get Close-up. They notice not only the floor-plan, but how well cared for the house is. They notice smells. They look at grout, window tracks, windows, sinks, toilets, carpet stains, caulking in the tubs or showers – and if there is mildew, dirt, or debris, the assumption is that the house is not well-maintained. This causes a Buyer to be hesitant about purchasing a house – because they assume that they may have deeper issues to deal with should they purchase a house that is not “Show Ready.”

Why aren’t Sellers ready for their Close-up?

In most cases, it’s because Sellers believe that their house is “fine the way they have lived in it” – and don’t fully understand the WHY behind prepping it for the Buyer.

In other cases, the Seller allows emotions to cloud the need for prepping their house – feeling slighted or insulted when suggestions regarding cleanliness or de-cluttering are made.

And in some cases, it’s because the people involved in helping sell the house lacked the courage to tell the Seller the truth about their house.

Telling the Truth can be Tough

It can be tough to tell someone the truth – but are we truly helping a Seller when we refrain from letting them know about key issues or concerns we KNOW will impact the Sale?

NO. We have an obligation to help Sellers – and the key is to use proper timing and couch it in kindness. This is where someone that is trained to handle Sellers – stands out from those that use criticism and sarcasm (like on television) to tell the “truth.”

How do we get a Seller ready for their Close-Up?

Sellers need an HONEST assessment of their house – and independent third party that is able to be subjective in the house and come up with a plan of action for the Seller.

Sellers need to be willing to implement the independent suggestions – in order to make their house appealing to ALL Buyers.

Where do Sellers get an Honest Assessment?

Sellers can hire a professional Home Stager who will come in and prepare a detailed Home Staging Plan – that addresses how to prep the house room by room, inside and outside. The Home Stager can also help implement the Staging Plan based on how much time and effort the Seller has.

The best place to locate an individual who can provide accurate recommendations is through the www.Stagedhomes.com directory of professionally trained Home Stagers.

Clean is a Relative Term

We need to help Sellers put aside their feelings and realize that Clean is a relative term. But when it comes to Selling, there must be a high standard of CLEAN applied to the house, and a Seller that truly wants to sell will be willing to put added effort into the preparation of their house so that the house stands up to the highest level of Cleanliness.

How much does it Cost?

Typically, a Home Staging Plan ranges from $150-$450 nationwide for an average size house (2,000-2,500 square feet), and is based on the size of the house and the time it takes to prepare the Plan.

Hands-on Staging could be an additional $200-$2,000 or more – again, depending on what is needed. What you want to stay away from is the “Stager” that tells you to remove everything from your house and replace it with trendy, costly decorations and furnishings – a tactic employed by those intent on Selling their “stuff” and not your house. Around the country, these “Stagers” charge in the tens-of-thousands of dollars to Stage a house – which is a disservice to Sellers.

Vacant houses do require a higher investment than when a Seller has things to work with in the house – furniture and décor. However, the statistics show that even having to rent furnishings and décor to Sell a house in most markets costs less than a price reduction.

Ask for Credentials and Insurance Policy

As a Seller – you can ask to see a Home Stager’s credentials – and ask them what they mean. An Accreditation is the highest form of training for the Home Staging industry. Only one reputable company offers this form of training, and is linked to the National Association of Realtors (NAR) to provide education on Home Staging. The Accredited Staging Professional® (ASP®) Course has been around for over 10 years and has nearly 40 years of experience behind it.

Also - be wary of Stagers on blog sites that have a lot of “points” – this does not make them an expert Stager – just someone that blogs a lot online. Think about it - if they are online blogging all the time they could not be “out there” actually Staging. Ask for references and referrals. A quality and qualified Stager will be able to produce both.

Lastly, make sure the Home Stager is INSURED. Without a valid insurance policy, YOU are at risk when you invite this person in to you house. If something is damaged or broken, and the Stager has no insurance policy, the repair costs will be on you.